I worked as a technical curriculum developer at LaunchDarkly based in Oakland, CA.

Highlights:

• Built a self-serve customer education offering from the ground up in under 90 days
• Implemented a customer-facing Learning Management System (LMS) that has seen over 5000 end-users with 400 certifications earned and over 2500 training hours completed within the first 9 months
• Created and contributed to over 90 technical courses and certifications that increased customer confidence in using the product by 84% while 100% of potential customers said they were more interested in the product after exposure to the content
• Modularized all LaunchDarkly Academy courses resulting in more than a 50% reduction in time-to-update and revise content
• Led the architecting of company educational roadmap and curricula development in coordination with cross-functional leaders
• Developed hands-on labs to demonstrate product use cases that increased seat utilization by 25% verses accounts that did not utilize the Academy

I held a few roles over the seven years that I worked at Linode including:

• Learning and Development Manager
• Technical Training Manager
• Seinor Technical Suport

Here are a few highlights:

• Led the design, implementation, and execution of high-impact and sustainable learning, talent, and organizational development programs
• Developed technical training for network engineers, Linux administrators, and database administrators allowing new employees to decrease time-to-productivity from 90 days to 2 weeks
• Created a training program to change the way Linode trains and hires its Technical Support Team in order to meet the demand of a rapidly growing company
• Designed curricula for Linux system administration, networking, and Linode cloud products and services that reduced the average onboarding time from 100 days to 45
• Trained and managed a team of six training experts who focused on specific topics that aligned with the strategy of the technical support department

As a chief pilot and school director I was responsible for the every day operations of the business and maintaining flight training curriculum under strict FAA guidelines and regulations.

Highlights:

• Managed the business and flight training sides of two flight schools (Atlanta and New Jersey)
• Oversaw a team of 20+ instructors, serving over 200 students and issuing more than 250 flight certificates a year
• Conducted three-day in-person training seminars for up 20-50 aviation professionals on a weekly basis
• Earned the certificate of Designated Pilot Examiner under FAR 141 by the FAA